All products you buy from Pozitif Uniforma are under the Pozitif Uniforma guarantee. You have the right to return the products you have purchased. Our conditions for return are stated below:
RETURN CONDITIONS
1- Products must be sent to us clean and unused.
2- No special process should be done on the product (reduction, iron marks, etc.)
3- The trouser legs of the products must not be made at all.
4- In case of returns of shoes and slippers, returns must be sent with Pozitif Uniforma's box, and there must be no traces of use on the shoes. (They must not be used).
5- In order for the return processes to be carried out faster and without any problems, you must log in with your email address and order number from the >> RMA << link and fill out the return request. The return request can be created after the product is delivered to you.
6- When your return request is approved, a single-use return code will be sent to you via SMS and you must deliver the products to YURTİÇİ KARGO with this code. Shipments with any other cargo will not be accepted.
7- The shipping fee is covered by our company for my return transactions.

8- The return period of the products is 15 days from the delivery date. The products must be sent to our company in one go, partial shipments will not be accepted.

9- Returned products must be sent with their invoices. If the invoice of your returned products is corporate, send them with the return invoice issued by your institution. Returns without a corporate RETURN INVOICE will not be processed.

10- If you have more than one return product; you must make a single shipment. You have the right to 1 return transaction for the same order. Partial shipments will not be accepted.

*Please contact us to cancel your orders that you have not received.

*Refunds are made to the account of the card with which the payment was made within 1-2 business days after the products reach our company. While the amount is reflected in your balance in purchases made with a salary card, there is a limit increase in credit card purchases.